FREQUENTLY ASKED QUESTIONS
Guest FAQ
Answers to the questions we hear most often from guests planning a stay with Bella Palazzo.
25
Questions
6
Categories
FREQUENTLY ASKED QUESTIONS
Guest FAQ
Answers to the questions we hear most often from guests planning a stay with Bella Palazzo.
25
Questions
6
Categories
Booking a Property
How do I book a property?
You can browse our available properties here on bellapalazzo.com and submit a booking inquiry directly from any property listing. Our team reviews all inquiries and will contact you to confirm availability, answer questions and finalize the reservation. You can also call us at (480) 725-8858 to speak with a concierge directly.
What is the minimum length of stay?
Minimum stay requirements vary by property and season. Most of our homes require a two-night or three-night minimum, though this may increase during holidays and peak-season weekends. The minimum stay for each property is displayed on its listing page.
Can I modify my reservation dates after booking?
Date changes are handled on a case-by-case basis and depend on the property's availability. Contact our team as soon as possible if you need to adjust your dates and we will do our best to accommodate the change. Modifications may be subject to rate adjustments depending on the new dates.
How far in advance should I book for peak season?
Peak season in Arizona runs from January through April and popular properties book quickly during that window. We recommend reserving up to a year out to get your desired dates during peak season. Holiday weekends and major local events can fill even earlier, so planning ahead is always a good idea.
Are rates listed per night or for the full stay?
Rates displayed on our property listings are per night. The total cost for your stay, including any applicable cleaning fees and service charges, is calculated during the booking process and presented before you confirm your reservation.
Do you provide temporary housing?
Yes. Bella Palazzo can help with temporary housing for homeowners, families and professionals who need a move-in-ready place to stay. We work with insurance providers and can help arrange flexible housing for as long as necessary. Our homes are fully furnished and prepared for comfortable daily living, with kitchens, living spaces, bedrooms and essential amenities already in place.
Check-In & Check-Out
What are standard check-in and check-out times?
Standard check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available depending on the property's schedule. Contact our team in advance to inquire about availability for your dates.
How do I access the property when I arrive?
Each property is equipped with a keyless entry system. You will receive a unique access code and detailed arrival instructions from our team prior to check-in. Instructions include the property address, entry code, parking details and any other information you need to get settled.
Will someone be available if I have trouble at check-in?
Yes. Our guest support team is available by phone and text during check-in hours and throughout your stay. If you experience any difficulty accessing the property or have questions upon arrival, contact us and we will assist you right away.
Is there parking at the property?
All Bella Palazzo properties offer on-site parking, typically in a private driveway or garage. The number of available spaces varies by property and is noted on each listing page. If you have specific parking needs for multiple vehicles, contact our team before booking.
Amenities & Properties
What is typically included at a Bella Palazzo property?
All Bella Palazzo properties come fully furnished and equipped. Standard inclusions across all homes include:
Fully equipped kitchen with cookware, dishes and appliances
Fresh linens and towels for all guests
High-speed Wi-Fi throughout the property
Smart TVs in main living areas and most bedrooms
Washer and dryer
Are pools and hot tubs heated?
Hot tubs are maintained at a comfortable temperature year-round. Pool heating is available at most properties but must be requested at least 3 days in advance. Pool heating fees apply at most homes and vary by property. Specific details about pool heating availability and fees are listed on each property page, or contact our team to confirm.
Is the property stocked with essentials like soap and paper goods?
Yes. Every property is stocked with essentials including hand soap, dish soap, paper towels, toilet paper and trash bags.
Can I request a mid-stay cleaning?
Mid-stay cleaning is available at most properties for an additional fee. Contact our team before or during your stay to schedule a cleaning. This service is especially popular for longer stays and larger groups.
Concierge Services
What concierge services are available to guests?
Our concierge team can assist with a wide range of requests to enhance your stay. Common services include restaurant reservations, private chef arrangements, spa bookings, grocery pre-stocking, activity recommendations and transportation coordination. Reach out to us before your arrival and we will do our best to accommodate your needs.
Can I arrange a private chef for a dinner at the property?
Yes. Our concierge team works with a network of local chefs who offer in-home dining experiences ranging from casual meals to multi-course dinners. We recommend booking at least one week in advance so we can coordinate menus, dietary needs and timing.
Can the concierge help plan a bachelorette, birthday or anniversary celebration?
Absolutely. Our concierge team regularly helps guests plan celebrations at our properties. We can assist with catering, decorations, spa services, activity planning and more. Reach out as early as possible with your ideas and we will help bring them together.
Payments & Fees
What payment methods do you accept?
We accept all major credit and debit cards. For bookings made through third-party platforms such as Airbnb or VRBO, payment is processed through those platforms according to their terms. For direct bookings, our team will provide payment instructions at the time of confirmation.
Is there a booking fee?
Yes. A booking fee is charged to guests and covers our credit card processing fees and booking platform costs. This fee is disclosed during the booking process so you can review the full cost before confirming your reservation.
When is the remaining balance due?
For direct bookings, the remaining balance is typically due prior to your arrival date. The exact payment schedule and due date will be outlined in your booking confirmation. For bookings made through Airbnb, VRBO or other platforms, payment timing follows that platform's standard policies.
Are there cleaning fees or additional charges?
A cleaning fee is included with each reservation and is listed on the property page alongside the nightly rate. All applicable fees, including service charges and any taxes, are disclosed during the booking process so you can review the full cost before confirming.
Policies & Guidelines
What is the cancellation policy?
Cancellation policies vary by property and booking channel. Specific terms are provided at the time of booking confirmation and will also be displayed in your booking details. For questions about the policy on a specific property, please contact us at (480) 725-8858 before booking.
Are events or large gatherings permitted?
Bella Palazzo properties are located in residential neighborhoods and are intended for use by registered guests only. Gatherings that exceed the property's maximum occupancy are not permitted. If you are planning a special dinner, celebration or group activity, contact our team before booking and we will help you find a property that fits your needs.
Are pets allowed?
Select properties welcome dogs under 50 lbs. Properties that accept pets are listed in our Dog-Friendly collection, and any pet fees or restrictions are noted on the individual listing page. If you plan to bring a dog, please confirm with our team before booking.
Is smoking permitted inside the property?
Smoking is not permitted inside any Bella Palazzo property. Some homes allow smoking in designated outdoor areas. Please review the house rules for your specific property and contact our team if you have questions.
What should I do if there is a maintenance issue during my stay?
Contact our team immediately by phone or text. We have local maintenance staff and vendor partners available to respond to issues quickly. For urgent matters such as plumbing leaks or HVAC failure, we prioritize rapid response to minimize any disruption to your stay.
Are corporate events allowed?
Yes. Bella Palazzo can help arrange corporate events, private dinners, incentive gatherings, product launches, golf outings and business retreats at select private estates and event-ready venues. Our events team can walk you through the best options based on the style of event, attendee numbers, service needs and budget.
Visit the Homeowner FAQ for property management and home watch questions.

