Bella Palazzo includes Safely insurance with every stay. This per-night insurance provides coverage for accidental guest-caused damage up to $500,000 for dwelling and $10,000 for contents.

Coverage includes guest-caused damage to Owner's Home and Other Structures, and Owner's Liability for Damage to Guest's Belongings. Exclusions include force majeure, weather, normal wear and tear, formal events, recreational equipment (ATVs, golf carts, bikes, kayaks), pets (including bites), viruses, bacteria, invasion of privacy, guest injuries to other guests and damages to neighbors or property not maintained by the named insured.

Yes. Every booking includes chargeback protection of up to $3,000 through our payment partner" to "Yes. Every booking includes chargeback protection of up to $3,000.

For rental damage claims, guests should notify the Bella ops team promptly. Our team will document the issue and submit the claim to Safely. Safely processes most claims within a week.

Yes. Safely and Bella Palazzo together provide the per-night vacation rental insurance in the industry. Coverage includes up to $500,000 for property damage and bodily injury, up to $10,000 for contents and belongings. 

Yes. The rental insurance does not cover damage resulting from formal events, and properties must adhere to posted occupancy limits and noise guidelines. Violations of community policies or HOA rules may void portions of the coverage. Always review the property's specific guidelines before your stay.

Safely insurance is only active when a guest is staying in your home, and provides coverage for guest-caused damage to your home and its contents. Coverage includes up to $500,000 for dwelling damage and $10,000 for contents.

Coverage for liability related to guest damage and Med Pay settlement to the guest. Med Pay is non-liability coverage that Safely provides to help the guest offset out-of-pocket expenses as the result of an injury. It does not require liability on the part of the property manager.

Yes. Bella Palazzo offers travel protection insurance through  Safely that can help you recover up to 100% of your trip costs for covered losses. Coverage includes trip cancellation, trip delays, accidents and illness, rental car collision, travel-related pet medical expenses and baggage protection. You can obtain travel insurance after your booking is confirmed.

Travel Insurance from Safely includes Trip Cancellation, Trip Delay, Rental Car Collision, Accidents and Illness, Travel Related Pet Medical Expenses and Baggage and Personal Effects. Trip cancellation covers sickness, injury or death of a family member, natural disasters, job loss or termination and lost or stolen passport within 30 days of departure. Trip delay covers extra expenses from traffic jams, airport congestion and weather disruptions. Medical coverage reimburses physician and nurse services, hospital charges, operating and emergency room use, ambulatory facility costs, diagnostic imaging, prosthetic devices, medical equipment rentals, prescription drugs and emergency dental treatment. Note that trip insurance does not allow for "cancel for any reason" and only covers specific conditions outlined in the policy.

No. Only specific covered conditions qualify for cancellation reimbursement. See listed benefits for details.

If a qualified event interrupts your plans, file a claim at concierge@safely.com.